Support Center
Keep Your Experiments Running Smoothly
Here you’ll find FAQs and support options for 01Flow, the subscription space and community experiments. Whether you’re a new subscriber or a project collaborator, this is your starting point for help.
Subscription & Access
- How to access archives and follow the latest updates
- How to change subscription email or notification settings
- What to do when payments or renewals fail
Using 01Flow & Tools
- How to import templates and reuse flow modules
- How to integrate with your existing docs and kanban tools
- How to report bugs or UX issues effectively
Community & Events
- How to join city hubs or online groups
- How to start your own mini-experiments or reading groups
- Community guidelines and safety mechanisms
Priorities & Response Time
As a small team, we prioritise issues that affect many users, paid access problems, and blockers in active experiments. We usually respond to emails within 1–3 business days.
For urgent issues (e.g. inability to access paid content or anomalies around personal data), please include 'URGENT' in your email subject and we’ll do our best to prioritise.
Contact Channels
- For product & technical support: support@01flow.com
- For subscription & billing: billing@01flow.com
- For community & events: community@01flow.com